Shipping, Taxes & Returns Shipping Information: Once your order has shipped, you will receive a confirmation email with tracking information, where available. Shipping times vary depending on destination and carrier service levels. While we strive to meet estimated delivery timelines, Big Shiny '90s is not responsible for delays caused by carriers, customs processing, weather conditions, or other circumstances outside our control. Shipping Rates: Shipping charges are calculated at checkout based on the destination. Customers are responsible for ensuring that their shipping address is accurate when placing an order. Additional shipping charges may apply if an order must be re-shipped due to an incorrect address. Taxes & Duties: Applicable sales taxes are calculated and collected at checkout where required by law. For orders shipped outside of Canada, additional customs duties, taxes, brokerage fees, or import charges may be assessed by the destination country. These fees are the responsibility of the purchaser and are not included in the purchase price or shipping charges unless otherwise stated. Returns & Exchanges: We want you to be happy with your purchase. Returns and exchanges may be requested within 14 days of receiving your order. To be eligible for a return or exchange: Items must be unused, unworn, and in their original condition. Items must be returned with original tags and packaging, where applicable. Proof of purchase is required. Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect. Damaged or Incorrect Orders If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery. We will work with you to resolve the issue as quickly as possible.